Our operations are built on trust,
empowering progress through integrity
and defined by the solid partnerships
that shape the future of our integrated ecosystem.

policy of returns and Cancellation

Thank you for choosing Pranatic We sincerely apologize if your experience or the product did not meet your expectations.
To ensure your best interests, we have established a transparent and fair Return and Cancellation Policy as outlined below.

Order Cancellation:

Customers may cancel their order within 24 hours of payment,
provided the order has not yet been processed for shipping or installation.
Please contact our customer service immediately for a full refund..

Return and Exchange Conditions:

We accept returns or exchanges within 7 business days of receipt under the following conditions:
  • The product is damaged during transit or has a manufacturing defect.
  • The product does not match the order specifications.
  • The product must be in its original condition, including all packaging and accessories.

Non-Returnable Items:

We reserve the right not to accept returns in the following cases:
  • The product has been opened Used, installed, or modified in a way that is not due to a company error.
  • Custom-made products or specialized software that has already been activated.

Refund Process:

Once your return is received and inspected,
we will process your refund
within 7-14 business days via your original payment method.

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